Durham County Council – Housing Solutions

If you are aware of someone who needs housing advice, is homeless, rough sleeping, or at risk of losing their home it’s important they seek advice and support as soon as possible.  Winter can be particularly difficult for those struggling in their homes.

For example, if the person is:

• Homeless or rough sleeping
• Experiencing financial difficulty in paying their rent/mortgage
• Living in unsuitable accommodation that does not meet their health needs
• At risk of abuse or harm in the home
• Struggling to keep warm / pay winter bills

Please refer to Housing Solutions where help and advice can be provided via the Housing Advice Line: 03000 268 000 or by Email: housingsolutions@durham.gov.uk where a full assessment of housing options will be undertaken. You can also refer via the Advice in County Durham AICD portal if you are signed up to this service http://www.adviceincountydurham.org.uk/referral.shtml.

Our offices are open from 8.30am to 5.00pm, Monday to Thursday, and from 8.30am to 4.30pm Friday. If the offices are closed and you are aware of someone street homeless you can contact us on the Out of Hours number 01388 722 538.

Alternatively, if, at any time you are aware of any rough sleepers in your area you can report them via StreetLink, a telephone line and website across England which enables the public to alert local authorities of rough sleepers in their area: www.streetlink.org.uk or 0300 500 0914.